All orders placed online with the Overberg Renosterveld Conservation Trust constitute your (the customer’s) offer to purchase the products subject to these terms and conditions. The Overberg Renosterveld Conservation Trust’ website’s (“the Website”) terms of use are incorporated by reference into these terms and conditions.

The online sales service offered by this Website is currently only available to buyers in the Republic of South Africa.

All the products displayed on the Website are subject to availability. In the event of a particular product not being available, we will immediately contact you to suggest an alternative product. You are then entitled to accept the alternative(s) or such items as can be correctly delivered, or cancel your order. Special promotions may be subject to certain conditions, including availability and limited offer stipulations. We reserve the right to discontinue, or change, the specifications of our products from time to time without notice, or to adjust our prices in which event you will be informed thereof at the time of confirmation of your order.

All prices quoted on the Website are in South African Rand (ZAR) (the ORCT is not registered for VAT). Prices quoted are per item, as indicated. Payment is accepted via Payfast which accepts credit cards (Visa, Master Card, Diners) or direct electronic transfers.

Credit Card Security and Privacy
The ORCT warrants that, in relation to this Agreement, it shall comply strictly with all requirements of the Protection of Personal Information Act (POPI). The private information required for executing the order placed through the Website, namely your personal information, delivery address and contact number(s) will be kept in the strictest confidence and not sold or made known to third parties except insofar as is required for executing order or permitted by law. The ORCT warrants that it has appropriate technical measures in place to protect against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data held or processed by it and that it has taken reasonable steps to ensure the reliability of any of its staff who have access to Personal Data processed in connection with this Agreement.
The ORCT will co-operate with and assist any user at no charge in allowing data subjects to exercise their rights under the POPI Act and will comply with any reasonable request made by users to ensure compliance with the measures mentioned in the Act. The user warrants that it will notify the ORCT immediately of any complaint from an individual about the processing of Personal Data in connection with this Agreement. If the ORCT becomes aware of the loss or compromise of, or any damage to, any Personal Data which it is processing in connection with this Agreement it will:
(a) immediately notify the user of the details of the incident and
(b) promptly initiate a full investigation into the circumstances surrounding the incident and make any reports of notes of the investigation available to the user.

On receipt of payment, delivery will be made to the address provided during your transaction. *Delivery will usually take place within 7 working days from payment. All deliveries made will be by road freight directly to your nominated address. All goods must be signed for on delivery. If no one is available at the nominated address when delivery is attempted, the products will be retained by the courier, in which case notification of the attempted delivery will be given. Should the products ordered be returned to the Overberg Renosterveld Conservation Trust, any further delivery attempts will also be at your cost. We will not be liable for any loss occasioned by any delay in the delivery of any order, nor for any loss, damage or misplacement of any products ordered from us after delivery has been made to your nominated delivery address.

Your satisfaction is our main priority. If for any reason you are dissatisfied with the quality of our products, please contact us and return the products at your cost within 7 (seven) days of delivery of your order. If the products were indeed faulty in any respect when delivered to you, we will issue a replacement, or refund you the price of the products, as well as the cost of delivery to return the products to the Overberg Renosterveld Conservation Trust, within 30 (thirty) days from receipt of returned goods. You will be deemed to have accepted the order should you not return the products within the 7 (seven) day period. If the delivery does not match the ordered products, we will gladly replace the incorrect products. Unfortunately we cannot replace or refund you for any case where the products do not meet personal preference.

An order is cancelled once you have notified the Overberg Renosterveld Conservation Trust and have received our confirmation of receipt of your cancellation notice. Cancelled orders will be refunded after deduction of a charge equal to 5% (five percent) of the purchase price for administration costs. Orders may be cancelled by calling us on +27 (0) 28 423 3176, or by email at We reserve the right to debit your payment card for the delivery fees in respect of any late cancellations, in addition to the charge.

The Overberg Renosterveld Conservation Trust may, in its sole discretion, change these terms and conditions or any part thereof at any time without notice. However, the terms and conditions published here at the time when a specific order is placed will govern that specific order and all matters incidental to the specific order, notwithstanding any amendments which the Overberg Renosterveld Conservation Trust may subsequently make to these terms and conditions.

These terms shall be solely and exclusively governed by and construed and interpreted in accordance with the law of Republic of South Africa. The parties agree that the agreement shall, for purposes of jurisdiction, have been concluded at our office at the Overberg Renosterveld Conservation Trust, Napier. If any of these terms or conditions are held by a court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, then such terms or conditions will be regarded as severable, and will not affect the validity of the remaining terms and conditions which will continue to be valid and enforceable to the fullest extent permitted by law.


* Our chosen courier service delivers throughout South Africa, but some areas are classed as outlying areas (including smaller towns and farms), and these include a surcharge (depending on the location). If you opt for standard delivery (R120) and you are considered to live in an outlying area, then we will contact you to pay the difference prior to delivery.

If you’re unsure whether your area is regarded as an outlying area, please email: or phone +28 423 3176.